Privacy Policy
How AutoKeyChase handles personal information when you use this website, contact us or use our automotive locksmith services.
Privacy in Plain English
We use customer information to answer enquiries, arrange and deliver locksmith services, administer the business and keep the website secure. We do not sell customer personal information. Optional analytics or similar technologies should be used only where the required consent has been obtained.
Who We Are
This privacy policy explains how AUTO KEY CHASE LTD (company number 11578535), trading as AutoKeyChase, handles personal information when you use this website, make an enquiry or use our automotive locksmith services.
AutoKeyChase is based in Corby, Northamptonshire. For website and customer enquiries, you can contact us through the Contact page or call 01536 645 365.
This website privacy notice should reflect what AutoKeyChase actually does in practice. If systems, analytics tools, forms, marketing services or retention practices change, this notice should be reviewed and updated.
Information We May Collect
The information we collect depends on how you interact with AutoKeyChase. It may include:
- Contact information such as your name, phone number, email address and location.
- Vehicle and job information such as registration, make, model, year, key situation, fault description and photographs you choose to send.
- Enquiry and booking records including messages, quotes, appointment details and service notes.
- Payment or transaction information where needed to administer a completed service. We do not intentionally publish payment-card data on this website.
- Technical website information such as IP address, browser/device information, pages visited and consent choices where analytics, security, logs or cookie technologies are enabled.
- Communications sent by telephone, website form, email or WhatsApp.
Please do not send information that is unnecessary for the locksmith service or your enquiry.
How We Use Personal Information
We may use personal information to:
- respond to enquiries and provide job-specific information or quotations;
- confirm vehicle details, location and the type of locksmith work required;
- arrange and deliver automotive locksmith services;
- verify entitlement to a vehicle where appropriate before key or entry work is completed;
- communicate about bookings, attendance, payment or after-service matters;
- keep appropriate business, accounting and service records;
- protect the website, detect misuse and maintain security;
- measure or improve website performance where optional analytics have been enabled with the required consent; and
- comply with legal, regulatory or insurance obligations.
Lawful Bases for Processing
UK data-protection law requires a lawful basis for processing personal information. Depending on the activity, AutoKeyChase may rely on:
- Contract or steps before a contract — for example, responding to a quote request, arranging attendance or performing a booked service.
- Legitimate interests — for proportionate business administration, customer service, fraud prevention, security and service improvement where those interests are not overridden by your rights.
- Legal obligation — where information must be retained or disclosed to comply with law.
- Consent — where consent is required, such as for certain optional cookies or similar technologies.
If AutoKeyChase introduces direct marketing that requires consent or another specific lawful basis, the relevant notice and preference controls should be updated accordingly.
How Long We Keep Information
AutoKeyChase keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, business administration, accounting, insurance, dispute handling and legal obligations.
Different records can require different retention periods. Enquiry records that are no longer needed should be periodically reviewed and deleted or anonymised where appropriate, while transaction or accounting records may need to be kept for longer where required by law.
We do not state a fixed retention period here where the actual operational requirement has not been verified. AutoKeyChase should maintain an internal retention approach that matches this notice.
Your Data Protection Rights
Depending on the circumstances and the lawful basis being used, UK data-protection law may give you rights including:
- the right to be informed about how your information is used;
- the right to request access to personal information held about you;
- the right to ask for inaccurate information to be corrected;
- the right to request erasure in circumstances where that right applies;
- the right to request restriction of processing in applicable cases;
- the right to object to certain processing;
- the right to data portability where the legal conditions are met; and
- the right to withdraw consent where consent is the lawful basis.
Not every right applies in every situation. To make a request, contact AutoKeyChase using the details on the Contact page.
How We Protect Information
AutoKeyChase should use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure, but access should be limited to people and providers who need the information for a legitimate purpose.
If you believe information you provided through this website has been compromised, contact AutoKeyChase promptly.
Contact Us & Raise a Concern
For privacy questions or requests, contact AutoKeyChase through the Contact page or call 01536 645 365.
If you remain concerned about how your personal information has been handled, you may also have the right to complain to the UK Information Commissioner’s Office (ICO). Visit the official ICO website for current guidance and complaint routes.
We may update this notice when website services, legal requirements or business practices change. The date shown at the top indicates the current published version.
Questions About These Terms or Policies?
Contact AutoKeyChase if you have a question about this website, your information, cookies or the terms that apply to an automotive locksmith service.